Refund & Returns Policy

Last Updated: June 2026

This website, CyprusNails.com, is owned and operated by Alex and Leon Ltd. CyprusNails.com is the online store of Bio Sculpture Cyprus, the official distributor of Bio Sculpture products in Cyprus.

For the purposes of this Refund & Returns Policy, references to "Cyprus Nails", "we", "our", and "us" refer to Alex and Leon Ltd.

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Our Commitment

At Cyprus Nails, we are committed to providing exceptional service and premium professional nail products. We want you to shop with confidence and understand your rights regarding returns, refunds, exchanges, and cancellations.

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1. 30-Day Returns Policy

We offer a 30-day return period from the date your order is delivered.

To qualify for a return:

• Products must be unused, unopened, and in their original condition.

• Products must be returned in their original packaging.

• Proof of purchase is required.

• Returns must be approved by Cyprus Nails before being sent back.

Returns should be sent to:

Cyprus Nails
61A Archbishop Makarios III Avenue
1070 Nicosia
Cyprus

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2. Right of Withdrawal (EU & EEA Consumers)

If you are purchasing as a consumer within the European Union (EU) or European Economic Area (EEA), you have the legal right to cancel your purchase within 14 days of receiving your order without providing a reason.

To exercise your right of withdrawal, please contact us at:

📧 info@cyprusnails.com

Your cancellation request must be submitted before the 14-day withdrawal period expires.

Once you notify us of your decision to withdraw, you must return the goods within 14 days.

Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

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3. Products Excluded from Return

For hygiene, safety, and product integrity reasons, certain products cannot be returned once opened or unsealed.

These include:

• Opened or used products

• Products unsealed after delivery where hygiene protection applies

• Personal care and sanitary items

• Gift cards

• Downloadable digital products

• Digital educational content

• Training course deposits or bookings where services have commenced

These exclusions do not affect your legal rights relating to faulty, damaged, or incorrectly supplied products.

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4. Faulty, Damaged or Incorrect Products

If you receive a product that is:

• Faulty

• Damaged during shipping

• Incorrectly supplied

• Not as described

Please contact us as soon as possible at:

📧 info@cyprusnails.com

To help us resolve the issue quickly, we may request photographs and details of the problem.

Where appropriate, we may offer:

• A replacement product

• A repair (where applicable)

• A partial refund

• A full refund

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5. Conformity of Goods

Under applicable EU consumer protection laws, products supplied by Cyprus Nails must conform to the contract of sale.

This means products should:

• Match their description

• Be fit for their intended purpose

• Meet reasonable expectations of quality and performance

If goods fail to meet these requirements, consumers may be entitled to repair, replacement, price reduction, or refund in accordance with applicable law.

These statutory rights exist independently of and in addition to this Refund & Returns Policy.

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6. Refund Processing

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Refunds will be processed within the timeframes required by applicable law.

• Processing times may vary depending on your bank or payment provider.

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7. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.

2. Contact your credit card provider.

3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at:

📧 info@cyprusnails.com

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8. Sale and Promotional Items

Products purchased during sales, promotions, or special offers remain subject to applicable consumer protection laws.

Where a refund is approved, it will be based on the price actually paid for the product.

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9. Exchanges

We replace products only when they are defective, damaged, or supplied incorrectly.

To request an exchange, please contact:

📧 info@cyprusnails.com

Approved returns should be sent to:

Cyprus Nails
61A Archbishop Makarios III Avenue
1070 Nicosia
Cyprus

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10. Gifts

If an item was purchased as a gift and shipped directly to you:

• You may receive store credit for the value of the returned item once approved.

If the item was not marked as a gift:

• Any refund will be issued to the original purchaser using the original payment method.

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11. Return Shipping

Unless the return relates to a faulty, damaged, or incorrectly supplied product:

• Customers are responsible for return shipping costs.

• Original shipping charges are non-refundable.

• Return shipping costs will not be reimbursed.

For returns valued over €75, we recommend:

• Using a tracked shipping service.

• Purchasing shipping insurance.

Cyprus Nails cannot guarantee receipt of returned items and is not responsible for items lost during return transit.

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12. Contact Information

Alex and Leon Ltd
Trading as Bio Sculpture Cyprus
CyprusNails.com

📧 Email: lefkosia.bio@gmail.com

Returns Address:

Bio Sculpture / Cyprus Nails
61A Archbishop Makarios III Avenue
1070 Nicosia
Cyprus

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Professional Standards

As the official distributor of Bio Sculpture products in Cyprus, we maintain strict quality control, product integrity, and hygiene standards to ensure that all products supplied meet the expectations of both professionals and consumers.