Refund policy
Returns & Refund Policy
At Cyprus Nails, we are committed to providing professional-quality products and a reliable customer experience.
Returns
You have the right to request a return within 14 days of receiving your order, in accordance with EU consumer regulations.
To be eligible for a return:
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Items must be unused, unopened, and in original condition
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Items must be returned in their original packaging
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Proof of purchase is required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
Due to hygiene and professional-use standards, the following items cannot be returned:
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Opened or used nail products (including gels, varnishes, treatments)
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Hygiene-sensitive products
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Gift cards
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Clearance or discontinued items (unless faulty)
Faulty or Damaged Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
We will:
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Replace the item, or
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Issue a full refund where applicable
Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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Approved refunds will be processed to your original payment method
Please allow 5–10 working days for the refund to appear, depending on your bank.
Exchanges
We replace items only if they are defective or damaged.
To request an exchange, please contact us at:
info@cyprusnails.com
Return Shipping
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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We recommend using a trackable courier service
Incorrect Orders
If you receive an incorrect item due to our error, we will:
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Arrange replacement
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Cover any additional shipping costs
Contact
For all return requests, please contact:
Email: larnaca.bio@gmail.com
Phone: +357 96 720 761
Address: Archiepiskopou Makariou III 21, 6017 Larnaca, Cyprus
Cyprus Nails reserves the right to refuse returns that do not comply with this policy.
We are committed to maintaining the highest standards of product quality and professional service.
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